Two things: focus and follow‑through. We serve healthcare - period - so every tool, template, and late‑night war story involves PHI, HIPAA, and the realities of patient care. And when we say “done for you,” we actually do the work (no “DIY kits” disguised as service).

Yes. If you’re storing lab results, scheduling surgeries, or juggling insurance portals, we’re your people. If you’re a bakery looking for Wi‑Fi help, we’ll happily refer you to a great bakery‑friendly MSP.

Layered security (firewalls, endpoint protection, SOC monitoring), encrypted backups, routine penetration tests, and staff phishing drills - wrapped in HIPAA, HITRUST, and SOC 2 controls. Translation: multiple locks, alarms, and watch‑dogs on every byte of PHI.

Absolutely. We prep your documentation, sit in on the auditor call, and supply the coffee. Most clients hear “no findings” or very small ones that get fixed before the auditor’s next sip.

Totally. Think of us as the friend who shows up with extra tools and pizza. We handle the gaps (e.g., 24/7 monitoring, security hardening) and leave day‑to‑day tickets—or whatever you prefer—in your team’s hands.

Not at all. Some of our happiest clients have fewer than ten users. The smaller the team, the bigger the impact when your one exam‑room PC decides to melt down.

Under 15 minutes for critical issues; routine tickets are acknowledged in one hour or less. Nights, weekends, national‑unicorn‑day, our SOC never sleeps.

A simple per‑location base plus a per‑user fee that covers everything most practices need (monitoring, help desk, security stack). No nickel‑and‑diming for “premium” antivirus or “deluxe” patching it’s all included.

Our standard engagement is one year, but we’d much rather have you as a happy former client than an unhappy current one. The whole idea is to have open communications and work together to make your practice efficient patient care care place and your team without stress.

Week 1: discovery and network scan. Week 2–3: security hardening, backup setup, documentation. Week 4: staff training and go‑live. You’ll get a friendly project manager translating geek to English the whole time.

Yes Microsoft and your EHR vendor secure their cloud, not your configuration. We close the gaps (multi‑factor, conditional access, log reviews) and handle that 2 a.m. “login failed” call so your team can keep dreaming.

Book a free 20‑minute call. We’ll talk through your current setup, flag quick wins, and send a zero‑obligation proposal. Worst case, you leave with a shortlist of improvements; best case, you gain an IT partner who makes tech feel easy.